Privacy Policy – How Hanna PH Protects Your Data

1 Introduction and Scope

This Privacy Policy describes how Hanna PH ("we," "us," "the Platform") collects, uses, stores, and protects personal information provided by players and visitors to hannaph.net. It applies to all personal data we handle in connection with your use of the Hanna PH platform, including account registration, gameplay, deposits, withdrawals, and customer support interactions.

By registering an account or using the Hanna PH platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here. If you do not agree with any part of this policy, please do not register or use the platform.

This policy is intended for players based in the Philippines. The platform operates in the Philippine market and handles all transactions in Philippine Peso. Our data practices reflect the requirements and expectations applicable to online gaming services serving Filipino players.

2 What Information We Collect

Hanna PH collects personal information in several ways: directly from you when you register or use the platform, automatically through your use of the site, and from third-party services we use to operate the platform.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number) provided during registration.
• Government-issued identification documents submitted for KYC verification, such as a passport, driver's licence, or PhilHealth ID.
• Payment information including your preferred payment method and account details needed to process deposits and withdrawals in Philippine Peso.
• Communications you send to our support team, including messages, attachments, and the details of any issue you report.

Information collected automatically:

• Device information including your device type, operating system, and browser version.
• IP address and approximate location data derived from your network connection.
• Session data including pages visited, time spent on the platform, and interactions with games or betting markets.
• Cookie and tracking data as described in Section 5 of this policy.

Information from third parties:

• Identity verification results returned by KYC service providers after you submit your identification documents.
• Transaction status information from payment processors handling your deposits and withdrawals.
• Fraud screening signals from security and anti-fraud services used to protect the platform and its players.

3 How We Use Your Information

Hanna PH uses the personal information we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity, and manage your profile and preferences on the platform.
• Payment processing: To process deposits and withdrawals in Philippine Peso, verify the ownership of payment methods, and maintain transaction records.
• Platform security: To detect and prevent fraudulent activity, unauthorised account access, and abuse of the platform or its promotional offers.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations that require us to verify player identities and monitor transactions.
• Customer support: To respond to your questions, investigate issues you report, and communicate with you about your account or transactions.
• Platform improvement: To analyse how players use the platform so we can improve performance, fix issues, and develop new features.
• Responsible gaming: To monitor gaming patterns and, where necessary, identify players who may benefit from responsible gaming tools or support.
• Communications: To send you account-related notifications such as transaction confirmations, security alerts, and updates to platform policies.

We do not use your personal data for purposes beyond those listed above without obtaining your consent or having a clear legal basis to do so.

4 Who We Share Your Data With

Hanna PH does not sell your personal data to any third party. We share personal information only where it is necessary for the operation of the platform, where required by law, or where you have given your consent. The categories of recipients with whom we may share data are:

• Payment processors: Philippine payment service providers that handle your deposit and withdrawal transactions, including e-wallet platforms and local banks operating through InstaPay or PESONet. These providers receive only the information needed to process your transaction.
• KYC and identity verification providers: Third-party services that assist us in verifying government-issued identification documents submitted by players during the verification process.
• Anti-fraud and security services: Technology providers that help us detect suspicious behaviour, prevent account takeover, and protect the platform from fraud and abuse.
• Regulatory and legal authorities: Government agencies, law enforcement bodies, or courts in the Philippines where we are legally required to disclose information, such as in response to a lawful request or as part of anti-money laundering reporting obligations.
• Technical infrastructure providers: Hosting and cloud service providers that store and process platform data on our behalf, operating under contractual obligations to protect your information.

All third parties with whom Hanna PH shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.

5 Cookies and Tracking Technologies

The Hanna PH platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. Cookies are small text files placed on your device when you visit the site. They help the platform recognise your device, maintain your session, and remember your preferences.

The types of cookies used on the Hanna PH platform include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that support OTP and account authentication processes. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings and display options so you do not need to set them each time you visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where errors occur, and how sessions progress. This information helps us improve the platform experience over time.
• Security cookies: Help us detect unusual activity and protect your account against unauthorised access attempts.

You can manage cookie settings through your browser. Most browsers allow you to view, block, or delete cookies. Note that disabling essential cookies will affect your ability to log in and use the platform normally. For detailed browser-specific instructions on managing cookies, refer to your browser's help documentation.

6 How We Keep Your Data Secure

Hanna PH takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the platform is encrypted using SSL (Secure Socket Layer) technology.
• Account access is protected by password authentication combined with OTP (one-time passcode) verification sent to your registered mobile number or email.
• Access to player data within the organisation is restricted to staff and systems that need it to perform their functions.
• Payment information is handled by certified payment processors and is not stored in full on Hanna PH systems.
• Security monitoring is in place to detect and respond to unusual account activity or potential data breaches.

While Hanna PH takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You also play an important role in keeping your account safe by maintaining a strong password, keeping your OTP private, and notifying us promptly if you suspect unauthorised access to your account.

7 Data Retention

Hanna PH retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The specific retention periods that apply depend on the type of data and the reason it was collected.

• Account data: Retained for the duration of your account and for a period after closure as required to meet legal and regulatory obligations, including anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data is retained for the period required under Philippine financial regulations.
• KYC documents: Identity verification documents are retained for the legally required period and are securely deleted thereafter.
• Support communications: Records of customer support interactions are retained for a reasonable period to allow follow-up and to resolve any disputes that may arise.
• Technical and analytics data: Anonymised usage data may be retained for longer periods for platform improvement purposes, as it cannot be used to identify individual players.

When data is no longer needed and there is no legal reason to retain it, Hanna PH removes it from active systems. If you close your account and wish to request deletion of your personal data, you may do so by contacting our support team.

8 Your Rights as a Player

As a player on the Hanna PH platform, you have rights over your personal data. These rights are listed below along with a brief description of what each one means in practice.

To exercise any of these rights, contact the Hanna PH support team with your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing the request. Some rights are subject to limitations where data retention is required by law.

9 Minors and Age Restrictions

The Hanna PH platform is strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a required part of the account registration and KYC process, and accounts found to belong to underage individuals will be closed immediately.

If you are a parent or guardian and believe that a minor has registered an account on the Hanna PH platform, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and returning any deposited funds where applicable.

10 Changes to This Policy

Hanna PH may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we handle your personal data, Hanna PH will make reasonable efforts to notify registered players in advance through the platform or via your registered contact details. Your continued use of the platform after an update is published constitutes your acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your information is being handled.

11 How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the Hanna PH support team. We are available to assist players across the Philippines.

You can contact us by email at [email protected]. Please include your registered account name or email address in your message so we can identify your account and respond efficiently.

For general questions about the platform, account management, or gameplay, the same contact details apply. Our support team is available around the clock to assist you.